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Fulfillment Experience Associate (NYC)

DonorsChoose.org engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells the organization’s story.

Since its launch in 2000, more than 3 million “citizen philanthropists” have donated to classroom projects on DonorsChoose.org, channeling books, field trips, technology, and other resources to more than 27 million students in public schools, overwhelmingly from low-income households. Along the way, the organization helped to pioneer the field of crowdfunding and is now making an impact beyond school supplies.

Through its dedicated team and culture, DonorsChoose.org earned recognition as the #1 “Best Nonprofit to Work For” by the Nonprofit Times.

Who we are:

The Operations Team at DonorsChoose.org delivers on our organizational mission.  We work directly with teachers, donors, and vendors to enable an effective, streamlined user experience, while collaborating daily with other teams to keep our programs running smoothly.

As a key team within Operations, Project Fulfillment is responsible for:

  • Building scalable processes to ensure funded projects are fulfilled and materials are delivered to teachers without delay
  • Developing external relationships to drive first-rate supplier performance, pricing, and partnerships

If you are motivated by our mission and excited to join a team that works hard everyday to make a difference, we want to hear from you!

 

What you’ll do:

  • Learn the inner-workings of our project fulfillment process and support all aspects of fulfillment including: payment reconciliation, online ordering, vendor performance analysis, timely payments, delivery transparency and more.
  • Collaborate with colleagues across the organization to resolve fulfillment related project questions for both teachers and vendors while providing customer insights into how we can continue to improve our customer experience.
  • Advocate for our teachers and vendors to constantly improve and innovate on our current fulfillment experience.
  • Identify patterns and recurring customer issues to drive process improvements related to the teacher experience.
  • Support strategic projects and initiatives strengthening our DonorsChoose.org mission.
  • Actively contribute to building and maintaining our team culture, which includes a positive and constructive work environment.

 

Our ideal candidate is:

  • Tech savvy, comfortable in online environment, and willing to learn new programs.
  • Analytical with strong data management, research, and presentation skills.
  • Eager to work in a fast-paced, startup environment.
  • 1 to 3 years experience in fulfillment, purchasing materials, event planning, customer service, or comparable experience required.
  • An exceptional communicator, collaborator, and problem-solver; you’re often praised for your organization and attention to detail.
  • Team oriented and believe that a successful day is best reflected by accomplishing a collective goal.
  • Passionate about sharing new ideas that will help to offer better self-help to teachers and improve our fulfillment process.
  • Action oriented; you have no problem checking off items from your to-do list and are ready to help others when they need it without being directed to do so.
  • Innovative and process oriented; you’re ready to help generate new ideas to boost productivity.
  • Flexible when needs change and can take a moment to laugh and enjoy the moment when good things are happening.
  • Curious, creative, and open to sharing and learning from mistakes.

 

Compensation and Benefits

DonorsChoose.org offers a competitive salary and benefits package that includes 100% employer paid health, dental, and vision coverage; a matching 401k plan (up to 5% of your salary); an annual professional development stipend; and 5 weeks paid vacation plus national holidays. To learn more about what it's like to work for DonorsChoose.org, visit the careers page.

To Apply

Please submit your application online and address your cover letter to Dot Doran, Manager, Fulfillment Operations. Applications will be accepted on a rolling basis until this position is filled.

A Final Note

The DonorsChoose.org team works toward a nation where students in every community have the resources needed for an excellent education. To do this, we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose.org focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.

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