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IT Specialist (NYC)

DonorsChoose.org engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells the organization's story.

Since its launch in 2000, more than 3 million "citizen philanthropists" have donated to classroom projects on DonorsChoose.org, channeling books, field trips, technology, and other resources to more than 28 million students in public schools, overwhelmingly from low-income households. Along the way, the organization helped to pioneer the field of crowdfunding and is now making an impact beyond school supplies.

Thanks to its dedicated team and culture, DonorsChoose.org earned recognition as the #1 "Best Nonprofit to Work For" by the Nonprofit Times.

The team

The People Operations Team works to make every staff member’s experience is both rewarding and productive, while fostering our innovative and mission-driven culture. We provide user-focused solutions for all benefits, recruitment, onboarding, employee relations, and professional development needs. We also create and maintain workspaces that are inviting, functional, comfortable, and equipped with best-in-class technology to support our awesome teams in New York City, San Francisco, and throughout the country.

If you are motivated by our mission and excited to join a team that works hard everyday to make a difference, we want to hear from you!

The Role:

DonorsChoose.org is a technology non-profit that is serious about customer service. We are seeking an IT Specialist who is eager to play a key support role on a results-oriented team that delivers excellent customer service to every member of the organization. It is important that you embrace user focus and flexibility. If you want to be challenged to grow in your career while bringing your whole self to work, this is the place for you.

A typical week may involve managing users and devices in G Suite, resolving OSX, Windows and ChromeOS device issues, onboarding new hires, creating detailed clear technical instructions, organizing and maintaining inventory, calmly resolving unforeseen issues as they arise and assisting with general People Operations support.

In this role you will:

  • Respond to staff IT inquires and troubleshoot user requests in Zendesk and Slack channels
  • Onboard and offboard DonorsChoose.org employees
  • Research and recommend improvements for internal business processes
  • Manage and organize IT equipment inventory
  • Assist with SAAS platform management
  • Assist with data management
  • Set up AV for all-staff meetings and external guest speakers
  • Lead instructional IT sessions

This position might be for you if :

  • You have experience supporting organizations that use G Suite, Google Hangouts, RingCentral; have provided helpdesk support for 50+ users; and/or have supported remote users.
  • You are decisive, energetic, and take pride in your work quality
  • You are passionate about IT and have a customer service mindset; you ask the right questions to provide top-notch support.
  • You are resourceful and enjoy taking initiative. Your first instinct is to find the perfect solution or process improvement. You know the best place to find an answer, whether it’s Google, your manager, or your peers.
  • You are an organized project manager and can balance competing priorities and requests. You never miss a deadline.  
  • You demonstrate strong interpersonal skills and can communicate your thoughts and ideas clearly and effectively to showcase your inner geek.
  • You are flexible. You’re able to stop what you are working on to address urgent IT issues and you are comfortable adapting your priorities as the organization continues to grow
  • You have a Bachelor’s degree in a related field or equivalent relevant experience.
  • You have or plan to obtain one or more of the following certifications:
    • Any CompTia
    • ACMT (Apple)
    • ITIL Foundation (ITIL)
    • MCSA

To Apply:

Apply online by submitting your resume and cover letter to Christopher Prince-Barry, Director of IT. 

A Final Note

The DonorsChoose.org team works toward a nation where students in every community have the resources needed for an excellent education. To do this, we hire and support a diverse team of the best and the brightest talent available.

We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose.org focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.

If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.

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