DonorsChoose.org engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells the organization's story.
Since its launch in 2000, more than 3 million "citizen philanthropists" have donated to classroom projects on DonorsChoose.org, channeling books, field trips, technology, and other resources to more than 28 million students in public schools, overwhelmingly from low-income households. Along the way, the organization helped to pioneer the field of crowdfunding and is now making an impact beyond school supplies.
Through its dedicated team and culture, DonorsChoose.org earned recognition as the #1 "Best Nonprofit to Work For" by the Nonprofit Times.
About the team:
The Customer Support team is a branch of the Customer Operations and Experience team and is responsible for supporting teachers and donors through direct communication. We’re a tight-knit group of full-time and part-time staff who are passionate about serving our community of customers and believe in support that is helpful and human, genuine and generous. While some of our colleagues spend their days thinking about the high-level teacher and donor experience, we’re the team that advocates for each individual customer throughout their visit to our website.
About the role:
The core day-to-day job responsibility of a Customer Support Agent is to respond to incoming support inquiries from teachers and donors using the DonorsChoose.org platform, primarily via email (potentially via phone in rare cases).
**This is a work-from-home contract position expected to begin in early July and run through October. At the end of the contract, candidates will be evaluated for longer term employment.**
Successful Customer Support team members:
Not required, but be sure to let us know if you have:
Submit your current resume and a cover letter addressed to Kristina Sproat, Senior Director of Customer Support.
A Final Note
The DonorsChoose.org team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose.org focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.